To embody the peer support ethos of mutuality in peer support – the power of being able to tell your story and hear others, and the healing potential within these naturally occurring therapeutic relationships. Our staff understand mental health difficulties in a trauma informed approach and support people to be the best version of themselves. To demonstrate the principles of co-production – the strength of shared power and decision-making, and the empowerment of the voices of Experts by Experience and staff. We use person-centred, non-judgmental, solution-focused and asset-based approaches to deliver better mental health support experiences. Our trained staff realise distress is a natural response to trauma, to recognise the effects of trauma and respond in a spirit of compassion with the aim to prevent re-traumatisation.